General terms and conditions

RESERVATIONS AND PAYMENTS

 

When making a reservation, guests have to provide the following information, vouching for its authenticity: name, surname, home address and e-mail address, telephone number, number of guests, dates of stay, the chosen apartment, and credit card information.

 

The contract on the apartment rental or a package offer between the provider (Residence Soča, hereinafter: the Provider) and the Guest is deemed concluded once the Guest has received the Provider’s written confirmation of the reservation and the Provider has received the Guest’s advance payment either by wire transfer or credit card charge.

 

In order to make a reservation, the Provider must receive the necessary valid credit card information.

 

ADVANCE PAYMENT

 

At the time of reservation, an advance payment must be made of 30% of the accommodation price or package offer, or as much as is required in the offer in question. The Guest must transfer the advance payment onto the Provider’s bank account within 48 hours upon receiving the written confirmation of the reservation, or supply credit card information in order for the Provider to charge 30% of the accommodation price as advance payment. Once the advance payment has been received, either by transfer or credit card charge, the reservation is confirmed. The advance payment is non-refundable. The Guest must settle the remaining part of the payment (70%) within 7 days before arrival.

 

If the Guest makes the reservation less than 22 days before arrival, 70% of the accommodation price must be settled within 48 hours upon receiving the written confirmation of the reservation. The reservation is confirmed once the Guest has received written confirmation. The Guest must settle the remaining part of the payment (30%) within 7 days before arrival.

 

If the Guest makes the reservation less than 8 days before arrival, 100% of the accommodation price must be settled within 24 hours upon receiving the written confirmation of the reservation. The reservation is confirmed once the Guest has received written confirmation.

 

If the credit card information is wrong or if the credit card cannot be charged for any other reason, the Provider has the right to cancel the reservation.

 

Reservations are binding. The Guest may only cancel a reservation in line with the provisions on changes and cancellation rights.

 

Apartment reservations can be made through the Provider’s website, www.residencesoca.si, by telephone or e-mail.

 

The Provider reserves the right to modify service prices at any time. When booking an apartment, a package offer or other services, those prices apply which are provided on the day of booking.

The apartment rental price includes the use of the whole apartment, as well as the outdoor kitchen, and the use of the sauna and the facilities for drying sports gears. It also includes a welcome package with coffee, tea and herbs. The use of an apartment includes beddings and towels, water and electricity, internet, television and uncovered parking space in front of the apartment building. Additional services are those that are not included in the accommodation price and are charged separately. Tourist tax is not included in the accommodation price and has to be paid no later than check-out at the reception, unless otherwise agreed. At the time of the reservation, the Guest and the Provider may arrange additional services, which are charged separately (e.g. extra people, pets, etc.).

 

Once the Guest has confirmed a reservation, they are bound to pay for any damage in the apartment or in the apartment complex that has been caused by the Guest or by any person for which the Guest is responsible. The Guest agrees to pay for any such damage within 1 month upon checking out of the apartment. The due amount shall be paid by wire transfer onto the Provider’s bank account.

 

Bills can be paid in cash (EUR) or wire transfer onto the Provider’s bank account, or by debit or credit card (BA, Maestro, Mastercard, Visa).

 

TOURIST TAX

 

In accordance with Article 23 of the Tourism Development Act (Official Gazette of Slovenia No. 2/04 with amendments and additions), the Guest shall be obliged to pay the tourist tax together with the payment of the accommodation. In accordance with Article 23 of the Tourism Development Act (Official Gazette of Slovenia 2/04 with amendments and additions), the following are exempt from tourist tax payment: children up to 7 years of age; persons who have submitted a photocopy of the decision by a competent authority certifying that the insured person has a disability or physical handicap, or photocopies of a certificate or an opinion of the competent commission confirming a disability or physical impairment, or on the basis of membership cards of disability organisations; children and young persons who have submitted a photocopy of the decision on the classification and orientation of children with special needs; foreign citizens who are exempt from the tourist tax in accordance with international regulations and agreements.

The tourist tax for adults is €2.00.

A 50-percent discount is applied on the tourist tax for young people between the age of 7 and 18.

Children below the age of 7 are exempt from the tourist tax.

 

GUEST’S RIGHT TO CHANGES AND CANCELLATION

 

The Guest has the right to cancel a reservation. If the Guest cancels a reservation, the Provider has the right to reimbursement of the expenses incurred due to the cancellation (compensation), regardless of the reason.

The amount of the compensation due to the cancellation of a reservation that the Guest must pay depends on when the written cancellation has been submitted:

  • Up to 22 days before the planned arrival date: 30% advance payment
  • 21 to 8 days before the planned arrival date: 70% of the entire reservation
  • 7 days or less before the planned arrival date: 100%
  • If the Guest does not show up: 100%

 

If the Guest fails to inform the Provider about the decision to cancel a reservation, the Guest shall be charged the entire reservation price.

 

If the Guest checks out earlier than planned, does not make use of all the benefits or offered services, for reasons that do not depend on the Provider (illness, trip changes, bad weather conditions, etc.), the Guest shall not be entitled to reimbursement of the accommodation price and must pay the entire reservation amount.

 

After completing a reservation, the Guest can change the names or the number of people staying in the apartment, provided that such modification not exceed the total number of people allowed for the apartment in question as defined in the price list.

 

 

PROVIDER’S RIGHT TO CHANGES AND CANCELLATION

 

In accordance with the applicable law, the Provider reserves the right to change or cancel a reservation if before or during the execution of the services such circumstances occur that could not have been anticipated, prevented or avoided and which represent for the Provider a legitimate reason for not confirming a reservation should they occur at the time of confirmation.

The Provider may cancel a contract or withdraw from a contract and demand damage compensation from a Guest who has violated the provisions of the contract, the general terms and conditions, or the house rules.

 

In the event of termination of the contract by the Provider under the preceding paragraph, the Guest shall not be entitled to reimbursement of the cost of the reservation and shall be obliged to pay the entire price of the confirmed reservation.

 

The provider can cancel the reservation or withdraw from the contract if unable to ensure the services included in the confirmed reservation due to objective circumstances or force majeure, which includes all unexpected and unforeseen events that have arisen independently from the will of the contracting parties and that the contracting parties could not have anticipated and which affect the execution of the contractual obligations. In this case the Guest is entitled to a full reimbursement of the advance payment, or, in case of partially executed service, to a proportional reimbursement of the reservation value. The Guest is not entitled to reimbursement of any other damages.

 

In the event that the apartment from the confirmed offer is not available at the selected period, the Provider can offer a comparable apartment to the Guest. That means any apartment in the same or any other apartment building from the Provider’s offer that has the same size, quality and price as the originally selected apartment. Such a change is not considered a breach of contract: the Guest shall be obliged to accept it and shall not be entitled to withdraw from the contract.

 

If the Guest wishes to change the date of the reservation up to 14 days before the start of the original reservation, such change shall be allowed free of charge if it is possible.

 

If the Guest wishes to change the date of the reservation less than 14 days before the start of the original reservation, such change shall be allowed, if possible, but the Guest shall have to pay 100% of the accommodation price within 24 hours.

 

It is not possible to change the reservation date on the day of the planned arrival. The Guest shall be automatically charged 100% of the original reservation price.

 

HOUSE RULES

 

The Guest undertakes to use all of the devices and equipment in the apartment and the apartment building with the utmost care and consideration in accordance with the general terms and conditions and house rules. In case of intentional damage of the devices or equipment in the apartment or in the apartment complex, or any such damage caused by carelessness, the Guest shall be obliged to repay the entire damage. If any damage is caused in the apartment or in the apartment building, the Guest shall be required to notify the Provider as soon as possible. In addition to the Guest, all other users of the apartment that the Guest has booked must vouch for any contractual obligation and for the reimbursement of any potential damage. If after cleaning the apartment once the Guest has left it should turn out that damage has been done or that Residence Soča property has been stolen, the Guest shall be charged the additional costs and notified in writing.

 

Smoking in the apartments is strictly forbidden. Smoking is allowed on the terraces and balconies of the apartments. In case of violation of the smoking ban, the contractual penalty of €100.00 shall be charged along with the rent.

 

People who are not registered at the reception of Residence Soča are not allowed to stay overnight. In case of overnight stay of non-registered persons, a contractual penalty of €400.00 as well as the appropriate tourist tax shall be charged for each non-registered person. The Guest shall also be bound to pay any other costs caused by the overnight stay of non-registered persons (e.g. any fines in legal proceedings, inspections, etc.).

 

Night-time order and peace at the apartment complex applies from 10:00 p.m. and 7:00 a.m. Night-time order and peace does not apply in case of emergency intervention, maintenance interventions and force majeure. In case of violation of the night-time order and peace, the Provider shall act according to the Protection of Public Order Act and reserves the right to terminate the contract with the responsible persons staying at the apartment.

 

In case of disturbance of night-time peace and order, the Guest shall not be entitled to the compensation or reduction of the accommodation price (discount).

 

If the Provider or any other competent third party should have to intervene due to deliberate activation of fire protection systems or violation of night-time peace, the contractual penalty of €200.00 shall be charged to the responsible Guest along with the rent.

The Provider commits to provide security of all guests and their belongings. However, the Provider shall not be deemed liable for any injuries incurred by the guests in the apartments or on the grounds of the apartment complex.

 

The Guest shall be obliged to take care of their own safety and the safety of other persons in the apartment complex, as well as the safety of their property, and the to manage properly any machines and devices that they bring along.

 

Except for any damage that has been caused by the Provider’s gross negligence, the Provider shall not be deemed liable for any direct or indirect damage, destruction, theft, or loss of property or personal injury of a guest or users of the Provider’s services caused during the use of or the stay in the apartments, apartment buildings or other parts of the apartment complex. The compensation value can in no case exceed the contractual value.

 

The Guest shall be obliged to separate rubbish and waste in the apartment in accordance with the relevant instructions.

 

PETS

 

Pets are allowed and must be announced in advance.

 

Pets are only allowed in specifically designated apartments. The Provider shall not be deemed liable for any allergies and similar diseases that may have been caused by a pet’s presence in the apartment.

 

Pets must be registered at the time of the reservation.

 

Pet accommodation is not included in the apartment price and is additionally charged in accordance to the current price list.

  • Pet accommodation in Studio and Superior apartments: €30.00 per day
  • Pet accommodation in Premium and Deluxe apartments: €40.00 per day

In case of unregistered pet in an apartment that is not intended for pets, the Provider may terminate the contract.

In case of unregistered pet in the apartment, the Guest shall be obliged to pay for the pet’s presence in accordance with the price list.

 

ARRIVAL AND DEPARTURE

 

Accommodation of guests is possible after 3:00 p.m. on the day of arrival. If the apartment is free and ready before 3:00 p.m. (or other previously agreed time), it is also possible to enter earlier.

 

On the day of departure, the apartment must be vacated and the RFID key card (hereinafter: key card) of the apartment returned to the reception by 10:00 a.m. unless otherwise agreed. If the Guest exceeds this time limit without prior agreement with the Provider, the Provider may demand an additional €30.00 for each overdue hour.

 

RECEPTION

 

The Residence Soča reception is open every day from 7:00 a.m. to 8:00/9:00 p.m.

 

Guests are given key cards for the apartments at the reception after 3:00 p.m. and are to return them there by 10:00 a.m. on the day of departure.

 

It is forbidden to resell or misuse the key cards.

 

For any lost or stolen key card, the Guest shall be charged €25.00 for the replacement.

 

Upon arrival, the Guest checks in at the reception submitting: a valid message with the confirmation of the reservation or a valid voucher; valid identity documents for all persons specified in the reservation confirmation (or voucher).

 

The tourist tax, the rest of the payment for the accommodation and any additional services must be settled at the reception by 10:00 a.m. on the day of departure.

Housekeeping schedule: Every day from 8.00 a.m. to 4:00 p.m.

 

FIRE SAFETY

 

Fire response instructions and emergency exits are clearly marked. Guests are required to get acquainted with the location of fire extinguishers and fire response instructions. Guests are required to follow the fire response instructions and the instructions given by the Provider or the staff.

In case of deliberate activation of the fire alarm when there is no reason for it, or if the alarm is set off because of smoking or incorrect/careless use of a heating appliance, the Guest shall bear the costs of the fire intervention.

 

CLAIMS AND COMPLAINTS

 

The Guest undertakes to immediately notify the reception of any irregularities or defects of the apartment or package offer. Complaints must be submitted in writing. The complaint submitted by the Guest shall be examined by the competent office. If the complaint is deemed justified, the agreed amount or discount shall be refunded onto the Guest’s bank account.

 

If it is obvious that the claim/complaint could have been resolved on the spot (e.g. poor cleanliness of the apartment, broken appliances, etc.), and the Guest had failed to immediately inform the staff about the irregularities, it is deemed that the Guest agreed with such a service, and has thereby lost the right to subsequent complaints and claims for a price reduction or compensation.

 

Should the Provider, for any reason, any compensation, the amount shall be limited to the amount of the advance payment or the contractual value (package deals or apartment rental).



123 HIŠKA d.o.o., July 2022